Make sure your connector is safe before customers use it
Also called: MCP security review
Service 3 · Custom MCP connector
Let customers who know you order from inside Claude and ChatGPT
A connector (an MCP connector) is a small piece of software that lets Claude or ChatGPT read your products, prices and stock, and take an order, for the customers who choose to add it. You get a private one too, so you can ask about sales, stock or bookings and get a straight answer. We build it around the system you already use, set it up and test it with real questions.
Person: Is the oak bench still in stock, and could it get to me before the 20th?
Assistant: Yes, there are 3 left. Delivery to your postcode takes 3 to 5 working days, so it should arrive by the 18th. Shall I add it to your basket?
Person: Yes please.
Assistant: Done. Here's your checkout link. You'll pay on the shop's own site.
A made-up shop. The customer pays on the business's own checkout, never in the chat.
What is an MCP connector for a business?
An MCP connector is a small piece of software that lets an AI assistant such as Claude or ChatGPT read a business's products, prices and stock, and take an order, for the customers who choose to add it. MCP stands for the Model Context Protocol, an open standard for connecting AI assistants to other software, which is why one connector can work in both Claude and ChatGPT. For a shop, a customer connector lets regular customers search products, check stock, track an order and build a basket that goes to the shop's own checkout. A private, read-only owner connector answers questions about sales and stock. Kwessa builds connectors around the system you already use, such as Shopify, WooCommerce, a booking system or something custom with an API. A connector doesn't make assistants recommend you to strangers.
What a connector changes
For customers who already know you
Someone who has bought from you before can ask "is it in stock?" or "order the same again" in the assistant they already use, and get your real answer rather than a guess.
For you, the owner
"What sold this week?" "Which products are about to run out?" A private connector answers from your own figures, so you don't have to open five dashboards.
What it doesn't do
A connector doesn't make an assistant recommend you to strangers. That depends on what it can find about you on the web, which is a different job (being found).
What a connector for Claude and ChatGPT includes
Every connector is built for one business, around the systems it already has.
A customer connector
Search products, check stock and sizes, see delivery and returns terms, track an order, and build a basket that goes to your own checkout.
An owner connector
Private and read-only: sales, stock, best sellers, sell-outs, bookings. It answers questions about your business without being able to change anything.
Built on your system
Shopify, WooCommerce, a booking system or something custom. If it has a way in for software (an API), we can usually connect to it.
Sign-in done properly
Customers sign in with their account on your site, so the connector only ever sees their own orders. No customer data passes through anyone else.
Tested with real questions
Before launch we ask it the questions your customers ask, in Claude and ChatGPT, and fix anything that comes back wrong or unclear.
Listed and explained
We help you tell customers how to add it, with a short page for your site and wording you can use in emails.
How a connector project runs
Step 1: A short chat
What you sell, what system it runs on, and what you'd like customers and you to be able to ask.
Step 2: A plan and a quote
Which questions the connector will answer, what it can and can't do, and what it costs.
Step 3: We build and test it
Against your real products and a test account, with the questions your customers really ask.
Step 4: You go live
We set it up, show you how it works, and stay on hand. A care plan keeps it working as things change.
Is it right for you?
A good fit if
- You have customers who come back, and products, bookings or stock they ask about.
- Your shop or system has an API, or you're not sure and would like us to check.
- You'd like a quicker way to see how the business is doing.
Probably not for you if
- You mainly want new customers to find you. Start with the AI Check and Get found instead.
- You'd want the connector to take payment inside the chat. We send people to your own checkout.
What we need from you
Which system you use, a test or staff account we can build against, and a list of the questions customers ask you most.
The owner connector is read-only. It can't change prices, orders or stock.
Questions about MCP connectors
What is MCP?
MCP is the Model Context Protocol, an open standard for connecting AI assistants to other software. Claude and ChatGPT both support connectors built on it, which is why one connector can work in both.
Will this get my business recommended by ChatGPT?
No. A connector doesn't make ChatGPT recommend you, and nobody can promise that. A connector serves people who already know you and choose to add it. Being suggested to new customers depends on what the assistants can find about you on the web.
Can my Shopify or WooCommerce shop work with Claude and ChatGPT?
Yes. Shopify and WooCommerce both have a way in for software (an API), and if your system has one we can usually connect to it. A connector lets your regular customers search products, check stock and sizes, track an order and build a basket from inside Claude or ChatGPT. They pay on your own checkout, never in the chat.
Is my customers' data safe?
Customers sign in through your own site, the connector only sees what that customer is allowed to see, and we review it for the usual risks before launch. Our connector safety review is the same check we sell to others.
Do my customers have to do anything?
Your customers add the connector once in Claude or ChatGPT, which takes a minute. We give you a short guide to share.
How much does it cost?
A one-off fee to build it, quoted after a short chat, and an optional monthly care plan to host it and keep it working.
Talk to us about a connector
Tell us what you sell, what system it runs on and what you'd like people to be able to ask.
A real person reads every note. There's no obligation, and we'll tell you honestly if we're not the right people for it.
Often goes with
Keep your connector working after launch
Also called: Connector care plan
Be the business AI assistants can find
Also called: AI search visibility